I recently invested a quarter-hour during the drive thru in Dawsonville which will make a money re re payment.
No interaction whatsoever from the teller. The call was pushed by me switch to see if there is a issue. No reaction. We pressed the phone call switch once again after ten full minutes and, sooner or later, a teller informs me they truly are beginning to process my payment. Just just What keep these things been doing the last 10 mins. a couple of minutes later on we hit the phone call key once again to see just what the issue is and “they may be processing the re payment.” It is money, the length of time does it just simply simply take. No response so I kept pressing the decision switch after a quarter-hour we pressed the decision switch. The reaction “that’s maybe perhaps not likely to create your re re re payment get through faster.” A few momemts later on they finally deliver my receipt out. We went in the bank to talk to the supervisor. Imagine my shock to get the tellers gossiping about my deal telling one another “it was not their fault” noisy sufficient that I am able to plainly hear them into the lobby. Much more of a shock, once I finally get to speak with, whom I became told, ended up being the branch supervisor among the tellers that do gossiping once I stepped in was the “head teller.” The head teller proceeds to inform me personally that the teller during the screen had been busy using care of the vehicle that arrived in once I had currently delivered during my deal. Clearly, SunTrust ignored my transaction right away by taking the consumer behind me personally based on the head teller. Then she claims the one who sooner or later handled my deals system had been down and I had been here such a long time. that she”didn’t realize” seems like a justification in my opinion with their really bad customer care. Topped off because of the branch supervisor telling me personally he did not understand what he could do in order to make it as much as me personally. Actually?
Final week-end we noticed a hold on tight my deposit that is direct pay my work with Lyft, which incurred a few Overdraft charge’s.
We was not notified with this end back at my deposits and had been nevertheless looking forward to my replacement card. They stated considering that the brand new charge card had been otw plus they had already placed an end regarding the old card they’d waive those draft charge’s since I have could’ve prevented them entirely. The Manager for the Bank now, the Manager stated the charge’s would be removed by the day that is next. Very nearly a now, still hasn’t taken them off week.
We delivered my companion to Glenside branch yesterday having a check, made payable if you ask me. He had been expected for their i.d., which he offered. Then the drive in teller (after waiting in line for 20 minutes-which is typical here) suggested him they didn’t cash “third. celebration checks:. No. 1-it wasn’t a party check that is third. No 2-both our names take a savings that are substantial at this location, together with drive in teller had their id to verify whom he had been. No 3-just a day that is few, I happened to be in a position to cash a $10 check through the exact same business made payable if you ask me only at that exact same drive in teller screen. I do not know the way they considered this a “third. party” always check. I’m prepared to pull my cost cost savings and home get somewhere else.
In December of 2017, We relocated to Bangkok, Thailand for the stay that is indefinite. I became in a position to conduct my banking that is on-line with any problems until We received 4 months ago. We attempted to login and received a note showing my access ended up being denied for protection purposes and therefore I became to get hold of customer care by phone. Since February first for this 12 months We have spent nearly 5 hours from the phone (calling from Thailand) costing me a ton of cash in doing this. After numerous conversations with customer care reps and two supervisors we’ve show up empty. One insured me that the Vice President would phone me personally over the following 2 hours. That telephone call never arrived. I nevertheless have always been in a position to spend my bills and withdraw cash from my until yesterday. I received a contact fro SunTrust that since I have haven’t logged directly into my take into account 120 times that my account will be deactivated. This places me personally in a situation that is extremely bad my two your retirement checks are deposited in this account and I also spend my bills through it, too! On February 6th, 2018 we received a satisfaction study administrated through SunTrust asking us to speed a client agent Ms. Manege Guerrier regarding a some three hour phone discussion we’d with my issues. Ms. Guerrier, we dare say attempted every thing she could and I also ranked her well – the lender on the other side hand continues to let my issues slip through the cracks. We presented this study hoping to hear right right back through the bank since We had required they are doing therefore into the narrative part of the study. We have yet to listen to straight straight back using this bank. Last night I happened to be told my a person provider Supervisor Monica that i am needed to come back to the nearest branch location and physically create identification to be able to reactivate my account. I suppose I do not need certainly to let you know the price connected with this visit to the usa. I could undoubtedly appreciate the protection measures set up, but i guess as well as in my estimation is SunTrust really following here mission declaration. i am going to go to the usa and close my account with SunTrust and search for an even more regional or bank that is local individuals understand your title.
Really, IвЂ™m away from city , get their internet site , to their routine it states 8:30 am Til 4:00pm (now available ) , consequently we call that the bank is closed at this tim as it is 8:45am , automated answer tells me . Wow , need certainly to talk to somebody before we board my journey. Phone customer support in addition they guarantee me personally that the financial institution is available , it is their business hours .
Hello madam, i’d like to simply just take this chance to state that this Sun trust Bank of 1685 North Decatur path we appreciated their work we prefer to to go this bank once I deposited my check,and other things to complete. Keep writing. Aarif Pirmohamed. Clarkston,Georgia.